Hotel Reservation Questions and Answers: FAQs
The most frequent questions of our guests:
WHERE IS IT POSSIBLE TO BOOK ROOMS AT THE BEST PRICE?
Directly on the hotel web site.
WHICH ADVANTAGES CAN I GET BOOKING DIRECTLY FROM THE HOTEL WEB SITE?
If you will book on this official web site you are going to have the best price offered. You will have also a direct and personalized contact with Hotel Atlas for an unbelievable holiday.
Moreover, you will have included with no extra-charge:
- Early check-in on the arrival, if your room is available before 11.00 am.
AT WHAT TIME IS THE CHECK-IN FOR THE ROOM?
Normally our room are available from 1.00 pm.
For all our guest booking from this web site, we offer the possibility of an early check-in (except when the room is still busy by the previous guest due to other requests). We offer also the luggage storage service in the hotel at the arrival.
WHAT ARE THE RECEPTION OPENING HOURS?
The reception is open 24 hours. At midnight we normally close our entrance, but thanks to our night guardian the access is always available for all the night long. Also check-in is allowed during the night.
AT WHAT TIME IS THE CHECK-OUT FOR THE ROOM?
Check-out is at 11.55 am.
We allow every guest to leave the luggage in our storage for free, with no time restriction.
IS THERE ANY INTERNET CONNECTION IN THE HOTEL?
For all the guest we offer a free Wi-Fi connection available in the room and all the hotel’s areas.
THE BREAKFAST IS INCLUDED?
Yes, we offer to our guests a generous buffet breakfast in our restaurant. The opening time is from 7.40 am to 10.00 am.
If required and asked in advance, we can provide gluten free goods for the breakfast and for the main meals with no extra-charge.
THE TAX IS INCLUDED IN THE PRICE?
Yes, GST applied
IS CAR-PARKING AVAILABLE AT THE HOTEL?
The hotel provides an onsite open-air car park available.
For all our “all inclusive” guest there is no charge for the car-parking.
WHAT IS A PRE-AUTHORIZATION?
The amount pre-authorized on your valid Credit Card does not generate any liabilities, it is just to “reserve” an amount before your holiday as a deposit confirmation.
CANCELLATION POLICY AT THE HOTEL?
In case of cancellation or changes done up to 7 days before the expected date of check-in we do not charge any cost. If the reservation is confirmed by deposit, that amount remains available for another holiday (even one day) during the current summer. In case of cancellation or changes after the term (7 days before arrival date) we charge the full amount of the deposit. In case of pre-paied reservation no money will be give back.
For reservations on other portals or different websites you have to verify the cancellation policies on each of them.
IS THERE AIR-CONDITIONING IN THE ROOM?
All rooms are provided with a own air conditioning system, manually adjustable by yourself in the room. We would like to remember that the air conditioning works only when room’s windows are closed
ARE THERE ANY DISCOUNTS FOR CHILDREN?
All the children can get offers and discounted prices. If you have one or more children contact us for a personalized quote.
PETS ARE ALLOWED?
Yes, but only if they are small size.
We kindly ask an amount of PKR1,000 for the final room cleaning the departure day.
WHEN MY RESERVATION IS CONFIRMED?
To confirm a reservation Please contact us at 0311-18-5555